Our Policies

Pre-order Deposits

Deposits placed on pre-order items are fully refundable until the product ships.  To initiate a refund, please contact us at support@arria.live, or via phone at 503-549-5071

Returns

Products may be returned for a full refund within 30 days of the date they are received, provided that they are returned in the original packaging and are in sellable condition.  To inquire about a return, please email us at support@arria.live.

Product Warranty

Arria Live Media, Inc. is committed to producing high quality digital audio products.

Cable Products

Arria.Live cable products include a limited lifetime warranty against manufacturing defects. The warranty is valid with proof of purchase. Our warranty entitles the original owner to repair or replacement of the original cable product, or replacement with a comparable product of similar value, at our discretion.  This warranty is limited to Arria.Live products only, and excludes loss of personal property, accidental damage, misuse, abuse, or normal wear and tear.

Electronic Components

Arria.Live electronic products include a 1 year warranty against manufacturing defects.The warranty is valid with proof of purchase. Our warranty entitles the original owner to repair or replacement of the original Arria.Live electronic product, or replacement with a comparable product of similar value, at our discretion.  This warranty is limited to Arria.Live products only, and excludes loss of personal property, accidental damage, misuse or abuse.

Warranty Claims

To make a warranty claim, please contact us at CustomerService@arria.live.  Include information that identifies your product, shows how and when it was purchased, and describes the problem you are having.

Last update: 14 September 2017
This privacy notice discloses the privacy practices for www.Arria.Live. This privacy notice applies solely to information collected by this website. It will notify you of the following:
  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. Currently we are not collecting any sensitive financial information.  Should future business needs arise where this becomes necessary (for example to sell product directly from our own web site)  your information will be protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 503-549-5071 or via email addressed to support@arria.live.